Kristen Bateman Leis is the chief marketing and business development officer at Parker Poe. She is among fewer than 300 Fellows around the world in the College of Law Practice Management, which recognizes those who have made significant and sustained contributions to the business of practicing law.
Kristen is a member of Parker Poe’s Executive Team and helps bring the voice of the client into the firm to influence and drive business strategy and long-term success. She utilizes her passion for the business of law, as well as her extensive law firm client development and marketing experience, to set the strategy for the firm's client relations and business development, its competitive and business intelligence, and its marketing communications programs.
She is a frequent speaker on related topics and maintains a niche focus on the experience and journey of the client to ultimately improve client satisfaction and long-term partnerships. She also has a strong background in leadership coaching and growth, operational management, strategic marketing, relationship building, and process improvement.
She created an innovative annual program called the Parker Poe Path that provides training in direct response to client feedback. The Path programming has included clients and attorneys teaming up to learn process improvement and project management skills geared specifically for the legal profession. Through that initiative hosted by Parker Poe, she earned a Yellow Belt Certification in Legal Lean Sigma® and Project Management from the Legal Lean Sigma Institute. The Path has also included an innovative “Mini-MBA” program that helped attorneys, paralegals, and senior administration further refine their business acumen.
Kristen has more than 20 years of experience focused on providing superior client service to existing clients and engaging new clients for some of the most well-respected business law firms in the Midwest, Pacific Northwest, and Southeast.
In addition, Kristen is a member of Women Executives (WE), which consists of a diverse group of business, educational, and nonprofit leaders in the Charlotte community.