Kristen Bateman Leis was quoted in a Society 54 article about how law firms define and communicate value to clients as artificial intelligence transforms work inside the legal profession.

"I think firms need to move from monetizing effort to monetizing judgment, outcomes, and strategic value," Kristen said. "Clients do not necessarily expect discounts because firms use AI. They expect efficiency to benefit them too through predictability, clearer communication, fewer surprises, and better client service."

Kristen also discussed how the most effective lawyers won’t simply provide legal analysis. "They will help clients understand what that analysis means operationally, financially, reputationally, and strategically," she said.

You can read the full article here: Monetizing Human Value: The New Competitive Advantage for Law Firms

Society 54 is a professional services coaching and consulting company.